Technical Support

Some advice before reaching technical support

• Check if the modem or phone are correctly plugged.
• Plug off the modem/router and the phone for 20 seconds, then plug in again. First the modem/router, then phone.
• Check if the phone’s screen shows that the phone is registered.
• If it is not registered, complete the previous steps.
• If the phone is not registered and you don’t manage to make phone calls, check on the customer portal account’s balance.
• In case you have credit and you still cannot make phone calls please contact our technical support.