Twytel IP Centrex Unified Communication provides a cloud business communication solution for your enterprise.

Unified Communication (UC) combines PBX services with collaboration features such as presence, video, conferencing and messaging into a single solution.

UC blends previously separate services and features, making communication possible by various means and via multiple devices.

  • Essential enterprise telephony features

  • Flexible billing with support for per seat subscriptions

  • Mobility through its UC softphones with Rich Communication Features

  • Self-care UC Portal with account management and communication features

  • Provisioning for VoIP devices

  • Web API for connecting external systems


  • Multitenant architecture

    One platform can be home for many enterprise accounts, each with their own accounts and extensions
    User accounts based on email addresses
    Support for multi-level branches/departments
    Multiple extensions per user account (different purpose numbers)

  • Mobility

    Mobile clients for Android and iOS
    Provisioning via SMS or log in with email and password
    RCS features – IM, file sharing, presence
    HD audio and video calling

  • Web Portal

    Company account management for admin user
    RCS features – IM, file sharing, presence
    HD audio and video calling directly from browser
    WebRTC support – no need to download any plugin

  • Auto attendants

    Multilevel Interactive-Voice-Response (IVR) scenarios – one scenario can lead to another
    Scenarios can be assigned to DID numbers or extensions
    Menu numbers can be mapped to different PBX objects, such as users, extensions, hunt groups, scenarios, group voicemail etc.
    Record greetings directly from the web

  • Essential telephony/PBX features

    Scheduled routing with time spans
    Ring Groups
    Find me, follow me
    Conditional Call Forwarding per CallerID, with personalized greetings per forwarding rule
    Call Transfer – blind and attended
    Music on hold
    Call parking
    Do Not Disturb, also per Caller ID
    allerID – can be set to show a user’s mobile number or DID, or one of the company’s DIDs

  • Click to call

    Click to call URLs managed from Dialing plan, with support for timespans
    A URL can point to a user or to a hunt group
    The option for users to create their own URL from My profile
    Provisioning for SIP devices
    Support for audio, video and IM with file sharing

  • Voicemail

    Individual voicemail boxes
    Group voicemail boxes
    Voicemail to e-mail (MP3 file)
    Voicemail notification through IM or Message Waiting Indicator
    Personalized greetings per Caller ID

  • Shared Network Address Book

    Company Directory
    Shared Address Book stored in the cloud
    Private address book (not visible to others) accessible from mobile clients and the User Portal

  • Presence and Instant Messaging

    Availability – online, last seen, busy
    Presence status text
    Instant messaging with delivery and display confirmation
    Typing notification
    Multimedia file sharing
    Geo-location sharing
    Documents sharing – pdf, docs etc.

  • Group collaboration

    Unlimited number of participants
    Multiple admins support
    Sharing documents and media files
    Delivery and display confirmation
    Group avatar
    Inviting people from outside of the company via email
    Audio conferencing
    Access for non-users by clicking a link directly through web
    Access to the group’s audio conference through an access number (DID) from a regular phone (secured by a PIN)

  • Calls monitoring

    Admin user can monitor all ongoing offnet calls
    Admin can enable call recording per user; only offnet calls will be recorded, internal communication is encrypted
    Admin can listen to the previously recorded calls as well as ongoing calls via the User Portal

  • Encryption

    All user-to-user communications, using the mobile apps or the portal, are fully encrypted, that includes chat, audio and video calls

  • Other options

    Greetings management
    DIDs integration with API of major DID providers allowing for real time DID ordering
    Provisioning for SIP devices
    Fax sending from the Portal, received via email or via Portal
    PUSH support for mobile clients and User Portal – receiving calls and IM even if the browser or the app is closed