Twytel IP Centrex Unified Communication provides a cloud business communication solution for your enterprise.
Unified Communication (UC) combines PBX services with collaboration features such as presence, video, conferencing and messaging into a single solution.
UC blends previously separate services and features, making communication possible by various means and via multiple devices.
Essential enterprise telephony features
Flexible billing with support for per seat subscriptions
Mobility through its UC softphones with Rich Communication Features
Self-care UC Portal with account management and communication features
Provisioning for VoIP devices
Web API for connecting external systems
One platform can be home for many enterprise accounts, each with their own accounts and extensions
User accounts based on email addresses
Support for multi-level branches/departments
Multiple extensions per user account (different purpose numbers)
Mobile clients for Android and iOS
Provisioning via SMS or log in with email and password
RCS features – IM, file sharing, presence
HD audio and video calling
Company account management for admin user
RCS features – IM, file sharing, presence
HD audio and video calling directly from browser
WebRTC support – no need to download any plugin
Multilevel Interactive-Voice-Response (IVR) scenarios – one scenario can lead to another
Scenarios can be assigned to DID numbers or extensions
Menu numbers can be mapped to different PBX objects, such as users, extensions, hunt groups, scenarios, group voicemail etc.
Record greetings directly from the web
Scheduled routing with time spans
Ring Groups
Find me, follow me
Conditional Call Forwarding per CallerID, with personalized greetings per forwarding rule
Call Transfer – blind and attended
Music on hold
Call parking
Do Not Disturb, also per Caller ID
allerID – can be set to show a user’s mobile number or DID, or one of the company’s DIDs
Click to call URLs managed from Dialing plan, with support for timespans
A URL can point to a user or to a hunt group
The option for users to create their own URL from My profile
Provisioning for SIP devices
Support for audio, video and IM with file sharing
Individual voicemail boxes
Group voicemail boxes
Voicemail to e-mail (MP3 file)
Voicemail notification through IM or Message Waiting Indicator
Personalized greetings per Caller ID
Company Directory
Shared Address Book stored in the cloud
Private address book (not visible to others) accessible from mobile clients and the User Portal
Availability – online, last seen, busy
Presence status text
Instant messaging with delivery and display confirmation
Typing notification
Multimedia file sharing
Geo-location sharing
Documents sharing – pdf, docs etc.
Unlimited number of participants
Multiple admins support
Sharing documents and media files
Delivery and display confirmation
Group avatar
Inviting people from outside of the company via email
Audio conferencing
Access for non-users by clicking a link directly through web
Access to the group’s audio conference through an access number (DID) from a regular phone (secured by a PIN)
Admin user can monitor all ongoing offnet calls
Admin can enable call recording per user; only offnet calls will be recorded, internal communication is encrypted
Admin can listen to the previously recorded calls as well as ongoing calls via the User Portal
All user-to-user communications, using the mobile apps or the portal, are fully encrypted, that includes chat, audio and video calls
Greetings management
DIDs integration with API of major DID providers allowing for real time DID ordering
Provisioning for SIP devices
Fax sending from the Portal, received via email or via Portal
PUSH support for mobile clients and User Portal – receiving calls and IM even if the browser or the app is closed
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